DO YOU EVER HAVE SPECIAL PROMOTIONS?
YES, OCCASIONALLY, BUT THE ONLY WAY YOU WILL EVER KNOW ABOUT THEM IS BY JOINING OUR MAILING LIST. WE DO NOT ANNOUNCE THESE PROMOTIONS PUBLICLY ON OUR WEBSITE; INSTEAD, WE OFFER EXCLUSIVE DEALS DIRECTLY TO OUR FANS.
TO JOIN, CLICK HERE
WE PROMISE NOT TO BOMBARD YOU WITH UNNECESSARY UPDATES AND GUARANTEE NOT TO SHARE YOUR INFORMATION WITH ANY THIRD PARTY.
WHERE ARE YOUR PRODUCTS MADE?
ALL OF OUR PRODUCTS ARE DESIGNED AT OUR HEADQUARTERS IN LOS ANGELES, BUT THEY ARE MANUFACTURED ALL OVER THE WORLD. CURRENTLY, WE WORK WITH FACTORIES IN CANADA, CHINA, THE PHILIPPINES, AND THE UNITED STATES.
OUR DECISION TO MOVE A PORTION OF OUR PRODUCTION OVERSEAS WAS MADE WITH GREAT RELUCTANCE. WE’D LOVE TO DO ALL OF OUR MANUFACTURING IN THE US AND WOULD HAPPILY PAY A PREMIUM TO DO IT. HOWEVER, TO DATE, WE’VE BEEN UNABLE TO FIND A US MANUFACTURER CAPABLE, OR EVEN WILLING, TO TAKE ON THE HIGHLY TECHNICAL GARMENTS WE’VE SET OUT TO MAKE. THE SKILLED WORKFORCE AND ADVANCED MACHINERY TO DO SO HAVE MOVED OVERSEAS MANY YEARS AGO – LONG BEFORE WE STARTED AETHER.
QUALITY IS OUR ABSOLUTE TOP PRIORITY. WE ARE UNWILLING TO COMPROMISE THE INTEGRITY OF OUR PRODUCTS IN EXCHANGE FOR COUNTRY OF ORIGIN. LOCATION WILL ALWAYS BE A CONSIDERATION WHEN SELECTING FACTORIES, HOWEVER OUR FOCUS WILL REMAIN ON FINDING MANUFACTORERS THAT HAVE THE MOST SKILLED WORKFORCE, ADVANCED MACHINERY, AND TECHNICAL EXPERTISE.
WHERE DO YOU SHIP?
ANYWHERE IN THE WORLD. WE SHIP TO US, CANADA, THROUGHOUT EUROPE, AND JAPAN ALL THE TIME, BUT OUR E-COMMERCE SYSTEM IS SET UP TO TAKE ORDERS FROM JUST ABOUT ANYPLACE WITH A STREET ADDRESS.
HOW MUCH DOES SHIPPING COST?
US & CANADA
ALL ORDERS OVER $100 QUALIFY FOR FREE GROUND SHIPPING WITH UPS (US) OR FEDEX (CANADA). STANDARD SHIPPING RATES APPLY FOR ORDERS UNDER $100.
ALL OVERS OVER $350 QUALIFY FOR FREE SHIPPING WITH UPS OR FEDEX. STANDARD SHIPPING RATES APPLY FOR ORDERS UNDER $350.
PLEASE NOTE THAT CUSTOMS CLEARANCE IS DIFFERENT IN EVERY COUNTRY AND THAT YOUR GOVERNMENT MAY CHARGE ADDITIONAL DUTIES AND TARIFFS ON TOP OF REGULAR POSTAL CHARGES.
HOW LONG WILL IT TAKE FOR MY PACKAGE TO ARRIVE?
ALL ORDERS ARE PROCESSED WITHIN 48 HOURS OF BEING RECEIVED MONDAY THROUGH FRIDAY. ORDERS RECEIVED AFTER 11 AM (PST), ON WEEKENDS, OR DURING THE HOLIDAY WILL BE PROCESSED ON THE NEXT BUSINESS DAY.
ONCE AN ORDER IS SHIPPED, YOU WILL RECEIVED AN EMAIL WITH A TRACKING NUMBER. THIS WILL GIVE YOU THE BEST TIME ESTIMATE FOR WHEN YOUR PACKAGE WILL ARRIVE.
RETURNS & EXCHANGES
WHAT IS YOUR RETURN POLICY?
AETHER PRODUCTS CAN BE RETURNED UP TO 30 DAYS AFTER DATE OF PURCHASE FOR A FULL REFUND, PROVIDING THE ITEM IS IN ITS ORIGINAL CONDITION, WITH TAGS STILL ATTACHED. PRODUCTS IN THEIR ORIGINAL CONDITION THAT ARE RETURNED AFTER 30 DAYS WILL BE ELIGIBLE FOR STORE CREDIT.
WE INCLUDE A PRE-PAID RETURN LABEL FOR ALL US ORDERS, SO YOUR RETURN SHIPPING IS ALWAYS FREE. FOR MORE INFORMATION ON HOW TO MAKE A RETURN OR EXCHANGE, PLEASE SEE THE STEP BY STEP INSTRUCTIONS IN THE RETURN & EXCHANGE SECTION BELOW.
DUE TO LOGISTICAL CONSTRAINTS, WE ARE UNABLE TO ACCEPT RETURNS FOR ANY 3RD PARTY ITEM SOLD THROUGH OUR WEBSITE. THE SALE OF ALL SUCH PRODUCTS ARE FINAL.
HOW DO I MAKE A RETURN / EXCHANGE?
US RETURNS / EXCHANGE
INCLUDED IN YOUR PACKAGE IS A PRE-PAID SHIPPING LABEL AND A RETURN FORM. FILL OUT THE RETURN FORM AND PLACE INSIDE THE BOX. IF YOU WOULD LIKE TO MAKE AN EXCHANGE, PLEASE MARK THE CORRESPONDING ITEM AND LIST THE SIZE/COLOR/ITEM YOU WOULD LIKE IN EXCHANGE. PLACE THE PRE-PAID SHIPPING LABEL ON THE EXTERIOR OF THE BOX AND SCHEDULE A UPS PICKUP OR DROP IT OFF AT ONE OF THEIR MANY LOCATIONS. THAT’S ALL IT TAKES.
ONCE WE RECEIVE YOUR PACKAGE YOU WILL BE SENT AN EMAIL NOTIFYING YOU THAT YOUR RETURN IS BEING PROCESSED. MOST RETURNS ARE PROCESSED WITHIN 1 WEEK OF BEING RECEIVED. REFUNDS SHOULD TAKE BETWEEN 1-3 DAYS TO POST YOUR ACCOUNT.
CANADA & INTERNATIONAL RETURNS / EXCHANGE
DUE TO CONSTANTLY CHANGING DUTIES AND TARIFFS, WE ARE UNABLE TO OFFER PRE-PAID SHIPPING LABELS FOR INTERNATIONAL RETURNS AT THIS TIME. TO MAKE A RETURN, FILL OUT THE INCLUDED INTERNATIONAL RETURN FORM, PLACE INSIDE THE BOX, AND SHIP BACK TO US AT YOUR EARLIEST CONVENIENCE.
IF YOU WOULD LIKE TO MAKE AN EXCHANGE, PLEASE MARK THE CORRESPONDING ITEM AND LIST THE SIZE/COLOR/ITEM YOU WOULD LIKE IN EXCHANGE. SHIP BACK TO US AT YOUR EARLIEST CONVENIENCE (WE WILL COVER THE COST OF THE SHIPPING THE NEW EXCHANGED ITEM TO YOU) MAIL YOUR PACKAGE TO THE ADDRESS LISTED BELOW.
ATTN: AETHER RETURN PROCESSING
6100 MELROSE AVENUE
LOS ANGELS, CA 90038
WHAT SIZE SHOULD I BUY?
WE SPEND A LOT OF TIME DESIGNING THE FIT OF OUR PRODUCTS AND WANT YOU TO FEEL CONFIDENT WHEN SELECTING YOUR SIZE. THERE IS A GENERAL SIZING CHART UNDER THE INFO SECTION AS WELL AS SPECIFIC SIZING CHARTS ON EACH PRODUCT PAGE WITH MEASUREMENTS FOR THAT PARTICULAR GARMENT.
ARE YOUR PRODUCTS BACKED BY ANY TYPE OF GUARANTEE?
AETHER OFFERS CUSTOMERS A GUARANTEE THAT OUR PRODUCTS WILL STAND UP TO THE RIGORS FOR WHICH THEY WERE INTENDED. ALL AETHER PRODUCTS ARE BACKED BY A LIFETIME WARRANTY, WHICH WE EXTEND TO THE ORIGINAL OWNER IN ORDER TO SAFEGUARD AGAINST ANY AND ALL DEFECTS IN WORKMANSHIP AND MATERIAL.
UNFORTUNATELY, DESPITE OUR BEST EFFORTS, NO PIECE OF CLOTHING CAN, OR EVER WILL, LAST FOREVER. OVER TIME FABRICS EVENTUALLY BREAK DOWN, SEAMS BURST, AND MOVING PARTS JAM. THEREFORE, OUR LIFETIME WARRANTY APPLIES ONLY TO A REASONABLE EXPECTATION OF THE PRODUCT’S LIFETIME. THIS PERIOD OF TIME IS DIFFERENT FOR EACH PRODUCT AND IS ENTIRELY SUBJECT TO OUR DISCRETION.
DAMAGES DUE TO WEAR AND TEAR, SUCH AS RIPS, TEARS, ABRASIONS, UV DEGRADATION, MISUSE, NEGLECT OR NATURAL BREAKDOWN OF MATERIALS OVER TIME, ARE IN NO WAY COVERED UNDER THIS WARRANTY. HOWEVER, IF YOU TRULY SUSPECT THAT A PRODUCT HAS FAILED PREMATURELY DUE TO POOR WORKMANSHIP OR A DEFECT IN THE MATERIAL USED, THEN WE ENCOURAGE YOU TO SUBMIT IT TO OUR CUSTOMER SERVICE TEAM FOR REVIEW.
CUSTOMERS ARE RESPONSIBLE FOR SHIPPING ITEMS TO AETHER FOR WARRANTY EVALUATION. CALIFORNIA STATE LAW REQUIRES THAT ALL ITEMS BEING SUBMITTED FOR REVIEW BE CLEANED, IN ACCORDANCE WITH THE PARTICULAR PRODUCT’S WASH INSTRUCTIONS, BEFORE BEING SENT. OUR CUSTOMER SERVICE TEAM SINCERELY APPRECIATES YOUR COOPERATION. IF IT’S DETERMINED THAT YOUR PRODUCT NEEDS TO BE CLEANED UPON ARRIVAL, IT WILL BE RETURNED TO YOU.
OUR TYPICAL TURNAROUND TIME IS 6 TO 8 WEEKS FROM THE TIME WE RECEIVE YOUR PRODUCT UNTIL IT IS RETURNED TO YOU. IN RARE CASES, THIS PROCESS MAY TAKE LONGER.
We proudly stand behind the quality of our product at Medelita. We will warranty all non-clearance items from any manufacturer flaws, defects or failures for 12 months after the date the garment was originally shipped from our warehouse. We reserve the right to refuse warranty on any item that appears to be damaged by misuse, modification or repair.
Bulk Ordering & Price Quotes
If you are interested in purchasing Medelita lab coats or scrubs in large quantities or are in need of a special RFQ, we will be more than happy to provide you with a customized price quote. Please contact our sales team at [email protected] for a special quote.
Will the iPad only fit in the outer pockets, or would it potentially fit in an inner pocket?
The interior pocket on our lab coats is not big enough to fit a standard sized iPad, as the inside pockets need to be smaller than the outside pocket so the stitching does not show to the front. The front interior pockets are large enough for most smart phones, and the inside pockets are quite large in general. But only the lower front pockets are big enough to accommodate an iPad or iPad2. An iPad mini will fit in both the outside pockets and the interior pocket.
I am a member of a professional organization and want their logo applied to my Medelita garments. I don’t see my professional organization logo available on your website. How can I request it, and is there a charge?
We are happy to waive the setup fee for professional organization logos and only charge the $12 logo fee for each garment. We have so many organizations available at this point that it is impossible to make them all visible on our website. Please feel free to notate in the comments section upon checkout which organization logo you would like us to apply to your garment and that you authorize permission to charge your credit card $12 for the embroidery application fee. We will revise your order accordingly and send you a new copy of the revised invoice.
I placed an order and did not receive a confirmation or e-mail with my shipping/tracking information. What should I do?
We sometimes find that order and shipping confirmation emails are misdirected into customers’ junk or spam folders. Please add [email protected] to your contacts list in your email provider and let us know if you need us to resend your confirmation by sending us an email to the same address ([email protected]).
Also, you should be able to log into your account from www.medelita.com and find your order details with the invoice receipt.
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I am trying to get a pre-paid return label but it is not working. Can you help?
Complimentary UPS return labels (for orders within the continental U.S.) can be printed by logging into your Medelita account within 30 days of your original order date. After 30 days you are still welcome to return your items for exchange or refund by shipping the items back to Medelita, 1046 Calle Recodo Suite D, San Clemente, CA 92673.
Does Medelita manufacture in the USA?
We initially made both lab coats and scrubs in the U.S., starting in 2008. It was our goal to support U.S. Manufacturing long-term. However, as we grew in experience we realized that the U.S. apparel market specializes in knit wear (mainly t-shirts) that can be mass produced at low cost and profitable for those manufacturers.
Medelita garments are all made from technical woven fabrics and require difficult sewing techniques and machinery, and surprisingly out costs kept going up and up as our volume increased. We worked for years to source a new U.S manufacturer that could sew technical wovens at a fair price. There came a time in our company history that we had to decide to either go out of business or move our manufacturing overseas. It took a year to convince our founder that this was the best decision in order to maintain our most important goal of providing the highest quality, professional, performance garments to clinicians.
We very much hope that the state and government make changes to support manufacturing for small businesses in a way that would allow for profitability. So although we do not manufacture our garments currently in the U.S., we are proud to hire 16 full-time employees and to provide benefits to those extremely dedicated people in San Clemente, CA.
Do your scrubs wrinkle?
They really don’t. Perhaps if you left them in the washer after a fast spin cycle and forgot about them for a week – they might. But placing them in the dryer and removing them promptly should leave them wrinkle free.
Do you carry any maternity scrubs?
We don’t specifically carry a maternity line of scrubs. However, we have a wide elastic on our scrub pants and it’s a LOT like demi-panel maternity pants. Our scrub pants have both an athletic waistband/a wide elastic soft band as well as a soft drawstring, so for that reason they are extra comfortable in pregnancy. We have also found much success in recommending going up a size or two during pregnancy and several customers have used this method to wear Medelita scrubs and lab coats during their entire term. In fact, we got the idea from our Founder Lara Francisco, PA-C, who worked through her first pregnancy by going up a couple sizes during the nine months. She adds: “Personally, if I was pregnant again and working clinically, I would wear our scrub pants to full term and buy cotton long sleeve maternity plain color tops that match the drawstring.“
Do these scrubs fit true to size?
Yes, they really do. Order the same size that you would buy in your favorite mall brand, and it should work. If you are between sizes commonly, order two sizes (without embroidery) and see which one is most comfortable for you. We offer free shipping over $100 and free returns & exchanges.
Can I add or remove pockets, or change the drawstring color?
Our scrubs are made in bulk, so custom options are not available at this time for individual or small group orders. We are able to accommodate large group orders for custom colors or features over 800 sets.